Network Management / NOC

IWAY NOC works H24*365 on our Customers' networks proactive monitoring, log and network leaks analysis, troubleshooting with L1 on site service and L3 escalation - according to the agreed service.
A multi-tier engineers' team, allows us to solve differente kinds of troubles on multi vendor networks, thus giving our Customers a single point of contact and solution to their problems.
 
We certify the SLA of every step of the solution flow, thus giving the full network behaviour and performance warranty.
 
IWAY offers a variety of monitoring and managed services levels designed to meet specific customer needs.

"Total Care" Service

In addition to proactive remote monitoring, IWAY offers Total System Care which provides support services to your environment. A dedicated engineer will provide remote support remediation, preventative maintenance, review meetings and software upgrades. Focus on business objectives and driving productivity while IWAY monitors and assists in supporting your infrastructure.

"Proactive Care PLUS" Service

The PLUS option will add more valued and proactive services to the base Service pack:
- 24X7X365 Access to Technicians
- On-site Engineering Remediation
- Complete System Restoration
- Remote Diagnosis and Repair
- ITIL based process for incident and change
- Incident Reporting
- Primary & Secondary Dedicated Engineers
- Self Service Web for Incident and Change Ticket Creation
- Preventative Maintenance
- Quarterly patching of application servers (OS Only)
- Quarterly software updates to network devices 

IWAY s.r.l. | P.IVA IT01792020032 | C.F. 01248480053 | R.E.A. NO-197363