Contact Center

With an always increasing Customer’s expectations of service and with the speed and proliferation of social networks, the Customer interaction is crucial to preserving and growing their brand. To help them meeting these demands, IWAY provides contact center solutions with rich, multi-channel customer interaction that can be uniquely customized to meet the needs of multiple customers and lines of business.
By providing voice, chat, email, and video your organization can connect with prospects and customers in the way that is most convenient for them. Besides, with automated queuing, routing and workforce planning, our Customers can efficiently match the right resource at the right time.

IWAY s.r.l. | P.IVA IT01792020032 | C.F. 01248480053 | R.E.A. NO-197363